Cancellation Policy

Last updated: 28 October 2026

How booking works

When you request a booking on BoatComo, a deposit is held on your card. The deposit is charged only if your booking is accepted by BoatComo or the boat operator. If your request is declined or expires, the hold is released and nothing is charged. The balance is paid on board on the day of the tour.

Free cancellation up to 24 hours before departure

You can cancel your booking free of charge up to 24 hours before the departure time. We refund the amount you paid at booking, minus the service fee: a percentage of the booking total that covers payment processing and platform costs. The service fee is always shown in your booking breakdown before you pay.

Cancellations less than 24 hours before departure

If you cancel less than 24 hours before departure, or do not show up, the deposit is not refunded.

Weather and cancellations by the operator

If the tour cannot take place safely because of weather or lake conditions, or if the operator cancels, we will offer you a new date or a full refund of your deposit.

How to cancel

Write to hello@boatcomo.com with your booking number. Refunds are issued to the card used for the booking and usually appear within 5–10 business days, depending on your bank.